Returns & Exchanges

If you would like to return any of your items, you can return within 14 days of receipt for a full refund of the item, at the price you bought it at.

Please note SALE items are non refundable - exchange only. 

Earrings cannot be returned due to hygiene reasons.

The item/(s) must be returned within 14 working days in an unused, unmarked condition in the original packaging.

Items returned outside of the 14 working days time frame, will be exchange only.

All items are inspected once returned. Any unwanted items must be returned to Charms and Chains in a saleable condition. 

A refund cannot be issued until I have received your items, I recommend using a recorded delivery service which you can track. If you choose to use a standard postage service and the item gets lost on the way to me, I cannot be held responsible for lost returns.

Also, I do not offer prepaid returns labels at the moment so you are responsible for the cost of returning an item/s.

Once I have received your item/s, please allow up to 5 working days for me to process your items and refund.


If an item is faulty for any reason, please inform us within 3 working days of you receiving the item and we can arrange for a full refund or exchange of the item.


You can send your unwanted items to:

Charms and Chains, 16 Norton Lane, Stoke-on-Trent ST6 8BY. I advise you send this using a recorded delivery service so you can track your items, I cannot be held responsible for lost items.

You can also call in to the shop to return your items - but you will be refunded via your original payment method, once the unwanted item has been processed.


If for some reason you are not happy with your Personalised product, please email myself at or

A refund will only be given on a personalised/custom made product if the item is faulty on arrival.

Any questions regarding returns, please do not hesitate to message Roxanne: