Letterbox Birthday Gift Box



1. Please expect delays when ordering your gift boxes - Royal Mail are super busy trying to deal with a huge increase in demand and keeping themselves safe. I have been advised by my local Post Office that orders may be taking up to two weeks to arrive - that’s for both second and first class services.


With this in mind, I will not be dealing with any ‘missing’ parcels until 14 working days after the date it was posted out. So please only message me after this time with your full name and order number and I can look in to this for you ☺️


2. Secondly, it is just myself (Roxanne) packing your orders and I am trying my best to get them out to the post box/post office as quickly as possible. Each custom gift box is carefully packed by myself and I hand write all of your gift notes. So it is currently taking me anything between 1 and 4 working days to get your orders out of the door.


3. It is ONE box per order - if you would like to send out two or more boxes to separate addresses, you need to do one box per order. This is so I have the correct addresses which are imported straight in to Royal Mails Click and Drop system.


4. If you would like to send your box directly to your friend that’s no problem! Include their name and address in the shipping details ☺️


5. If you think you haven’t received an order confirmation email, check your Spam/junk folders - they tend to end up in there for some reason 🙈


Thank you so much for your patience and continued support during this crazy time and I hope you’re all keeping well and safe ❤️


Lots of love, Roxanne xxx